Costume Closet Company Privacy Policy

Costume Closet Company (“we”, “us” or “our”) is committed to protecting the privacy and personal information of our customers, prospective customers and website visitors.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, hire costumes from us, contact us or sign up to receive information and offers from Costume Closet Company.

For the purposes of applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018, Costume Closet Company is the data controller of the personal information we collect.

What information we collect

Depending on how you interact with Costume Closet Company, we may collect:

  • Your name
  • Dance school, business or organisation name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Details relating to your costume hire enquiry or order
  • Hire dates and order history
  • Information you provide when contacting us
  • Information submitted through enquiry forms, promotional forms or lead forms
  • Marketing preferences
  • Website usage and technical information, such as device, browser and interaction information, where collected through cookies or similar technologies

Where payments are processed through a third-party payment provider, we do not ordinarily store your full payment card details ourselves.

Why we collect your information

We only process personal information where we have a lawful basis for doing so. Depending on the circumstances, this may include:

  • Contract – where processing is necessary to provide a costume hire service you have requested or to take steps before entering into a hire agreement.
  • Legitimate interests – where necessary for the reasonable operation and improvement of Costume Closet Company, provided those interests do not override your rights.
  • Consent – where you have actively chosen to receive certain marketing communications or where consent is otherwise required.
  • Legal obligation – where we are required to retain or process information to comply with the law.

How we use your information

We may use the information we collect to:

  • Process costume hire enquiries and bookings
  • Manage costume availability, hire periods, dispatch and returns
  • Arrange delivery and collection of costumes
  • Contact you regarding your enquiry, booking or order
  • Issue invoices and manage payments
  • Provide customer support
  • Resolve problems, complaints or queries
  • Maintain appropriate business and financial records
  • Improve our website, services and customer experience
  • Prevent fraud or misuse of our services
  • Send marketing communications where permitted

Offers, lead forms and marketing

From time to time, Costume Closet Company may run promotions or offers through our website, social media platforms or advertising services such as Meta.

If you submit your contact details to receive an offer, discount code or information you have requested, we will use those details to provide what you requested and to administer the promotion.

Where required, we will ask separately for permission to send ongoing marketing communications.

If you have opted in to marketing, we may contact you about:

  • New costume collections
  • Costume availability
  • Offers and promotions
  • Show, competition and performance inspiration
  • Other Costume Closet Company news and services we think may be relevant to you

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an active enquiry, booking, hire or payment.

Sharing your information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate Costume Closet Company, including providers involved in:

  • Website hosting and ecommerce services
  • Email and customer communications
  • Payment processing
  • Delivery and courier services
  • Accounting and bookkeeping
  • IT and business systems
  • Advertising, analytics and marketing services

We only provide information that is reasonably necessary for the relevant service and expect our service providers to handle personal information appropriately and securely.

We may also disclose personal information where required by law.

How we store and protect your information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Electronic information is stored using appropriately secured systems and accounts. Access to personal information is restricted to those who reasonably require it to carry out their role.

Where paper records containing personal information are required, they will be stored securely and disposed of appropriately when no longer needed.

How long we keep your information

We do not retain personal information for longer than reasonably necessary.

The period for which information is retained will depend on why it was collected, including whether it is required to:

  • Fulfil and administer costume hires
  • Respond to enquiries
  • Maintain financial and accounting records
  • Resolve disputes or complaints
  • Meet legal or regulatory requirements
  • Maintain marketing records and preferences

Information that is no longer required will be securely deleted or anonymised where appropriate.

Cookies and website information

Our website may use cookies and similar technologies to operate the website, understand how visitors use it and, where applicable, support advertising and marketing.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through the options provided on our website and/or through your browser settings.

Keeping your information accurate

We take reasonable steps to ensure that the personal information we hold is accurate and up to date.

If you believe any information we hold about you is incorrect, please contact us so that it can be updated.

Your rights

Under UK data protection law, depending on the circumstances, you may have the right to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information
  • Ask us to restrict how your information is processed
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request transfer of certain information in a portable format
  • Make a complaint to the Information Commissioner’s Office (ICO)

We may need to verify your identity before responding to certain requests.

Contacting us

If you have any questions about this Privacy Policy, would like to exercise your data protection rights or have concerns about how your information has been handled, please contact:

Costume Closet Company
Email: [email protected]
Address: Edinburgh, United Kingdom

You also have the right to raise a concern with the UK Information Commissioner’s Office.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal obligations.

Any updated version will be published on our website with the date of the latest revision.

Last updated: September 2026